Research into performance for small business owners.

Macquarie University is currently undertaking a research project on sustainable performance in the small business sector, particularly those small businesses involved in service industries, and is seeking the input of small business owners in a survey. The aim of the research is to improve the University's understanding of performance measurement practices in this area and highlight areas for improvement in terms of the development of relevant and unique performance measurement frameworks for small service businesses.

Most performance measurement tools have been developed using large corporations' data as sampling material, and this information is not always appropriate or applicable to small businesses. The survey will ask you about your current performance management practices. If you have up to 20 employees we encourage you to complete the survey, as the resultant research and findings may be of assistance to your business. A link to the survey will be sent out to all members shortly.

What works for big businesses doesn't always translate well to small ones. This research should come up with some very interesting results. Stay tuned!

New Years Goals for your Team

Happy New Year. We hope 2010 will be a happy, peaceful, and successful year for you.

Last year was a difficult year, especially with the GFC affecting many of us. Wouldn’t it be nice if we had a crystal ball to tell us how this year will turn out?

We know that managers will continue to face many challenges, and one of the biggest challenges is retaining your people and helping them stay focused and motivated.

What we wish for in 2010 is that companies around the world will truly value their people and acknowledge how critical and valuable they are. Without them, your company is simply a piece of paper.

So, what goals have you set this year?
Cut Expenses?
Increase Sales?
Improve Quality?

Are these any different from last year – or the one before? How about thinking about what you want to achieve from your team?

Decrease turnover?
Increase employee engagement?
Improve communication?

So how do you do that? The best way, is to set goals. Not resolutions – GOALS!
Here’s some hints!
1. Set Specific Goals
2. Set Measurable Goals
3. Reward achievement
4. Learn from mistakes
5. Adjust goals along the way

We wish you all the best for 2010.